Wyse Technology - Product Warranty


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WYSE PRODUCT WARRANTIES

Wyse Warranty Statement

Wyse® Technology warrants its products to be free from defects in material and workmanship for a period of one or three years after the date of purchase. Refer to the specific limited warranty card, which is shipped with each product, for exact warranty terms and conditions. Click here to see a copy of the 1-year or 3-year warranty card.

Date of purchase will be determined by a valid proof of purchase. The criterion for a valid proof of purchase is that it must be machine printed and include the following information:

Name and address of purchaser
Purchase date
Model number(s) of product(s) purchased
Serial number(s) of product(s) purchased

In the event that a valid proof of purchase is not available, the warranty period will be determined by the date of manufacture. Date of manufacture is based on a date-coded serial number printed on the product label (usually found on the bottom or side of each thin client).

See table below to determine the standard warranty for the model that you purchased.

Current Thin Client Models
Class/Model	Standard Warranty	Warranty w/Registration
Desktop Thin Clients
G Class
G90	3 years	3 years
R Class
R50L, R50LE, R90L, R90LE	3 years	3 years
S Class
S10, S30, S50, S90	3 years	3 years
V Class
V30, V50, V90	3 years	3 years
V10L, V10L Dual DVI, V30L, V50L, V90L	3 years	3 years
V30LE, V50LE, V90LE	3 years	3 years
Desktop Appliance
Viance	3 years	3 years
Zero Clients
V00, V00L, V00LE	3 years	3 years
Mobile Thin Clients*
X Class
X90, X90e	1 year*	1 year*
X50L, X90L, X90Le	1 year*	1 year*

*Note: The battery on the Mobile Thin Client family is only warranted for six (6) months.

DOA Policy

The DOA policy is a program usually provided to end-users by our resellers and distributors. This policy is based on their terms to their customers. Normally, this is a 30-day policy through our resellers and distributors. This policy is 30 days from date of purchase.

For DOA product contact your reseller for specific details.

In cases where a reseller has gone out of business or a reseller cannot or will not support the customer, Wyse will do our best to help on a case by case basis.